Job description

The Solution Designer – EMEA at DHL Customer Solutions & Innovation (CSI) in Dubai, UAE, is responsible for leveraging DHL capabilities to design and deliver integrated, customer-centric supply chain solutions that meet complex business needs and drive profitable growth. The role involves discovering new supply chain opportunities, designing winning logistics solutions, and developing innovative sector solutions for cross-divisional clients. Working closely with divisional product and solution teams and commercial teams, the Solution Designer builds customized, scalable solutions for some of DHL’s largest customers across five sectors. The position requires expertise as a supply chain consultant, project manager, and product developer, combining strong analytical capabilities, industry knowledge, and commercial awareness. The role is project-based and customer-facing, including facilitating Customer Supply Chain Discovery Workshops, developing sector-specific solutions, understanding end-to-end supply chain models, assessing gaps and opportunities, driving sector engagement plans, and sharing best practices across business units. The role demands familiarity with supply chain trends, distribution channels, international trade, key performance metrics, and financial and commercial principles, with an emphasis on multi-region collaboration and cultural sensitivity.