
DHL Express Middle East
Solution Designer – EMEA (Customer Supply Chain Solutions)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 27/03/2026
Job overview
Date posted
10/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Masters degree
Expiration date
27/03/2026
Job description
The Solution Designer – EMEA at DHL Customer Solutions & Innovation (CSI) in Dubai, UAE, is responsible for leveraging DHL capabilities to design and deliver integrated, customer-centric supply chain solutions that meet complex business needs and drive profitable growth. The role involves discovering new supply chain opportunities, designing winning logistics solutions, and developing innovative sector solutions for cross-divisional clients. Working closely with divisional product and solution teams and commercial teams, the Solution Designer builds customized, scalable solutions for some of DHL’s largest customers across five sectors. The position requires expertise as a supply chain consultant, project manager, and product developer, combining strong analytical capabilities, industry knowledge, and commercial awareness. The role is project-based and customer-facing, including facilitating Customer Supply Chain Discovery Workshops, developing sector-specific solutions, understanding end-to-end supply chain models, assessing gaps and opportunities, driving sector engagement plans, and sharing best practices across business units. The role demands familiarity with supply chain trends, distribution channels, international trade, key performance metrics, and financial and commercial principles, with an emphasis on multi-region collaboration and cultural sensitivity.
Required skills
Key responsibilities
- Design customer-centric supply chain solutions to convert customer opportunities and tenders proactively
- Support Customer Managers in identifying and uncovering customer opportunities through design and facilitation of Customer Supply Chain Discovery Workshops
- Develop sector solutions and products that meet supply chain requirements across multiple customers and sectors
- Gain comprehensive understanding of selected sector trends, target accounts’ end-to-end supply chains, and identify gaps and opportunities
- Drive a sector engagement plan to ensure a steady pipeline of value-generating projects, aligned with sales leaders and key stakeholders
- Share best practices and maintain relationships across sector, business units, and Solution Design community
- Develop subject matter expertise in select areas critical for business conversion and industry impact
- Manage complex, cross-BU, and multi-region supply chain projects while ensuring deliverables are met on time and to quality standards
Experience & skills
- Bachelor’s or Master’s degree in Industrial Engineering, Logistics, Supply Chain Management, or related discipline
- 5–10 years of relevant experience, including at least 3 years within DHL business units or strong freight and forwarding industry knowledge
- Proven solution design and consulting experience, including process engineering and delivery of sizeable supply chain design projects
- Strong analytical and critical thinking capabilities
- Demonstrated project management skills, including management of complex, cross-functional, multi-region projects
- Excellent communication and stakeholder management skills
- Effective team player with experience managing virtual or remote teams
- Solid understanding of financial and commercial principles in supply chain contexts
- Strong international exposure and cultural sensitivity
- Excellent verbal and written English; Arabic proficiency is a plus