du
Executive Mobile Number Management
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 14/02/2026
Job overview
Date posted
31/12/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
14/02/2026
Job description
The Executive Mobile Number Management role within du’s Regulatory & Shared Services function is responsible for the daily operational management of mobile numbers across the organization. The position oversees number availability across all sales channels, categorizes and maintains du mobile numbers including metallic and non-metallic ranges, and ensures number releases comply strictly with approved policies and business rules. The role supports second-level escalations related to mobile number disputes, investigates fraudulent cases involving metallic numbers, and prepares periodic reports related to number releases with or without commitment. This role requires strong coordination with internal channels and stakeholders, strict adherence to compliance standards, proactive monitoring of numbering reports to identify discrepancies, and a high level of sensitivity when handling VIP customer data. The position plays a critical role in ensuring regulatory compliance, operational integrity, and customer satisfaction within telecom numbering operations.
Required skills
Key responsibilities
- Perform daily mobile number management operations in line with approved policies and procedures
- Monitor mobile number availability across all sales and distribution channels
- Categorize, maintain, and manage metallic and non-metallic du mobile numbers
- Review numbering reports and identify, highlight, and escalate discrepancies as required
- Ensure mobile numbers are released strictly according to policy, business rules, and regulatory standards
- Prepare periodic and ad-hoc reports on mobile numbers released with commitment or without commitment
- Investigate fraudulent cases related to metallic mobile numbers and coordinate corrective actions
- Monitor and support resolution of second-level escalated customer disputes related to mobile numbers
- Coordinate with internal channels to identify, support, and fulfil customer number requirements
- Maintain proactive, dynamic, and effective communication with all internal and external stakeholders
- Ensure compliance with approved policies, procedures, standards, and regulatory requirements
- Contribute to overall team objectives by supporting related operational tasks as required
Experience & skills
- Minimum Bachelor’s degree in Business Administration or a relevant field
- 3–5 years of relevant experience in a telecom customer representative or contact center role
- Demonstrated understanding of telecom industry operations and mobile numbering management
- Experience handling VIP clients and understanding VIP customer requirements
- Strong understanding of VIP data sensitivity and confidentiality requirements
- Experience managing escalated customer cases within a telecom environment
- Ability to review, analyze, and validate telecom numbering and operational reports
- Proven ability to operate within regulatory, policy-driven telecom environments
