Job description

The Senior Specialist, Client Management supports the inbound leads process and contributes to the organic growth of ADGM by acting as a client nurturer to ensure potential clients receive the necessary support to seamlessly transition into opportunities, improving conversion rates and engagement. The role manages inbound queries across multiple channels (digital, walk-ins, referrals, events), profiles and maps leads to relevant clusters to enhance data quality, ensures effective engagement, and maintains accurate reporting. Key activities include managing the end-to-end process of converting inbound queries and leads into prospective leads and ultimately registered entities at ADGM; acting as a key point of contact for inquiries to ensure prompt addressing, qualification, and effective routing; handling inquiries with professionalism to support a seamless client journey from initial contact to onboarding; responding to customer queries with tailored information based on client needs; supporting follow-up strategies for high-priority leads to maximize conversion rates; building and maintaining professional relationships with prospective clients; staying updated on ADGM’s cluster offerings and communicating them effectively; contributing to initiatives that enhance the client journey and satisfaction; profiling and mapping leads and opportunities to relevant clusters to ensure data accuracy and quality; maintaining accurate records of inquiries, leads, and conversion activities in internal systems; tracking, analyzing, and reporting on key metrics (conversion rates, response times) and highlighting trends for improvement; and providing insights and recommendations to optimize inquiry and lead management processes. Information Security responsibilities include understanding, adopting, adhering to, and practicing controls as per ADGM Information Security policy, and maintaining the confidentiality, integrity, and availability of ADGM information at all times. Education requires a Bachelor’s/ Master’s Degree with a minimum 5–7 years of experience in the same field.