Job description

The Senior Associate, International Business Support at QNB Group in Doha is responsible for developing, improving, and maintaining SME Banking processes, procedures, and policies while managing the service performance of the Relationship Management section. The role includes overseeing internal projects to strengthen the SME business, managing external and internal reporting requirements, and ensuring compliance and legal sign-off for all policies. The incumbent serves as the main point of contact for SME portfolio and reporting issues, develops and maintains performance metrics and dashboards, and collaborates with Operations and IT to embed required capabilities in processes and systems. The position also reviews SME product and portfolio performance to identify improvement opportunities, works with product and marketing teams to implement campaigns, prepares business cases for compliance, legal, and central bank approvals, monitors SME Relationship Manager and Officer performance, designs overall performance management frameworks, develops automated MIS, and establishes KPIs to measure individual performance within the SME business.