Talabat
Senior Manager - Logistics Operations
- Permanent
- Doha, Qatar
- Experience 5 - 10 yrs
Job expiry date: 08/10/2026
Job overview
Date posted
24/08/2026
Location
Doha, Qatar
Salary
QAR 30,000 - 40,000 per month
Compensation
Comprehensive package
Job description
In this role you will lead Talabat Qatar's overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country. You will develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics, leading long-term supply forecasting and planning to ensure full coverage and service level adherence. You are responsible for identifying and launching new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth. You will manage the full lifecycle of third-party logistics partnerships, from selection and onboarding to performance management and contract renewals, setting clear KPIs and SLAs for 3PL partners to ensure compliance, efficiency, and rider quality. Your responsibilities include building and maintaining strong strategic relationships with key 3PL partners, and leading and managing the on-ground operations team to ensure smooth daily operations, compliance, and service quality. You will monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate, and you are responsible for implementing standardized processes and digital tools to enhance control, visibility, and scalability. You will coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations, fostering a culture of accountability, collaboration, and continuous improvement. In this role you will work closely with cross-functional teams such as People, Finance, Commercial, and Product, driving automation and technology-enabled initiatives, and overseeing equipment management including uniforms, delivery boxes, and e-bikes.
Required skills
Key responsibilities
- Lead Talabat Qatar's overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base
- Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics
- Lead long-term supply forecasting and planning to ensure full coverage and service level adherence
- Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth
- Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals
- Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality
- Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence
- Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality
- Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate
- Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations
- Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations
- Foster a culture of accountability, collaboration, and continuous improvement within the team
- Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables
- Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction
- Drive automation and technology-enabled initiatives to improve visibility and performance management
- Oversee equipment management including uniforms, delivery boxes, and e-bikes
- Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage
- Build long-term plans to sustain growth and strengthen Talabat's market leadership position
Experience & skills
- Hold a bachelor's degree, with a preference for majors in Logistics, Supply Chain, Operations, or equivalent work experience in compliance or auditing
- Bring a minimum of 5 years of experience in operational roles within fast-paced environments
- A track record in the FoodTech logistics sector is a plus
- Management consulting experience is considered a significant advantage
- Management experience is advantageous, with the ability to effectively manage direct reports and foster a strong team culture
- Demonstrate strong problem-solving abilities, with the capacity to dig into detail, manage complexity, and drive decision-making
- Show advanced proficiency in Google Sheets, demonstrating a strong analytical skill set
- Demonstrate strong English written and verbal communication skills, capable of engaging across a diverse set of stakeholders; Arabic is good to have but not necessary
- Be extremely organized and process-driven, with a proven ability to manage a heavy workload effectively
- Be able to travel to all Talabat markets as needed