Key responsibilities

• Embody Sephora Attitude and set a leading example for the store team, providing coaching, mentoring, and training to ensure client satisfaction and achievement of commercial and operational KPIs.
• Lead floor operations, energize the team through effective floor management, and oversee daily store activities including product restocking, merchandising, and ensuring a clean and inviting environment.
• Drive sales by motivating the team to achieve targets across selective, exclusive, and Sephora Collection brands, monitoring results, and implementing improvement action plans.
• Implement and enforce operational policies and procedures for products, pricing, merchandising, and partner coordination, ensuring compliance and smooth store operations.
• Manage business KPIs, perform market analysis, and propose short- and long-term strategies to drive top-line and bottom-line sales while providing insights to head office and category management.
• Develop, coach, and manage the store team through daily observations, feedback, training, and succession planning, ensuring continuous development and high-performing culture.
• Coordinate and support in-store promotional events, visual merchandising, and special initiatives to maximize client engagement and product performance.
• Monitor staff attendance, manage leave schedules, and oversee performance review processes (PCR and PIP) in collaboration with the Area Manager to ensure operational efficiency and team motivation.