Job description

UPS systems, generators, chillers and AHUs inside Microsoft's leased datacenters keep cloud services running, and this Dubai-based program manager answers for their availability, safety and performance. Landlord partners operate that infrastructure, so owning those relationships and governing every change that touches the live environment are central to the role. Preventative and corrective maintenance programs need planning and oversight, backed by MOP, SOP and EOP controls, incident reviews and RCAs. Power, temperature and SLA performance are measured and reported, while cost and energy efficiency initiatives push results further. During facilities incidents, you act as an escalation point and support emergency response readiness. Engineering, construction, IT and network teams, vendors and landlords all work with this position, translating objectives into executable maintenance and risk-mitigation plans. Sites across the sub-region also rely on your expertise, whether for remote support, onboarding new capacity, landlord transitions or covering peers. Travel takes up a meaningful share of time, typically 25-30% and up to 50%, and the role is fully on-site otherwise. A High School Diploma with 7+ years in a datacenter or critical environment facility, or 10+ years with college coursework, is required, including 5+ years on critical infrastructure.