Job description

The Customer Success Manager for Check Point in the Emirates region is responsible for serving as a trusted advisor to strategic customers throughout their post-sales journey within the cybersecurity domain. The role focuses on accelerating customer value realization from Check Point’s cybersecurity products and services while ensuring long-term customer satisfaction, retention, and expansion. The position requires acting as the chief customer advocate, proactively engaging with clients across multiple industries, and liaising with internal teams including Product, Engineering, and Support to fulfill technical and strategic customer requirements. The Customer Success Manager develops and maintains strong relationships with executive-level and engineering decision-makers, ensuring alignment on business and technical goals. The role involves establishing and executing customer retention strategies, tracking adoption of cybersecurity solutions, and ensuring effective deployment and usage of Check Point technologies. The position also focuses on identifying upsell and cross-sell opportunities, promoting additional services based on customer experience, and driving account growth. The Customer Success Manager leads customer-facing account management activities including QBRs, cadence calls, and strategic planning sessions. The role requires detailed understanding of contractual obligations to ensure fulfillment and compliance, as well as managing crisis situations effectively. The position involves working with implementation partners on strategic accounts, analyzing and optimizing customer success processes, and ensuring continuous improvement in customer engagement practices. The role operates in a high-velocity environment requiring strong technical orientation, organizational skills, proactive behavior, and the ability to work independently while maintaining strong customer relationships in the cybersecurity industry.