Job description

The Relationship Manager – Mashreq Gold role within the Retail Banking Group is responsible for managing and growing a portfolio of High Net Worth (HNW) Mashreq Gold clients in the United Arab Emirates under a full-time office-based arrangement. The role focuses on providing personalized banking services to develop close client relationships, achieve maximum profitable contribution for both the client and the bank, and retain client loyalty. The position is accountable for enhancing Mashreq Gold balance sheet sales and revenues through proactive cross-selling and up-selling of banking, wealth management, and financial market products to existing and new-to-bank clients. The Relationship Manager sources new HNW business through referrals, marketing activities, and personal networks, ensures clients are fully aware of the bank’s financial services offering, and delivers revenue growth in line with annual and monthly financial targets. The role emphasizes proactive client engagement, superior customer service, portfolio optimization, and safeguarding the bank against potential loss, AML risks, and fraud, while maintaining ethical conduct throughout the sales lifecycle. The position also involves managing competition from alternative investment and wealth management providers, enhancing Mashreq Gold’s market profile, and minimizing customer attrition through consistent and proactive relationship management.