Abu Dhabi Islamic Bank
Field Collection Specialist – ADIB
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 30/04/2026
Job overview
Date posted
16/03/2026
Location
Abu Dhabi, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
5 - 10 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
30/04/2026
Job description
The Field Collection Specialist at ADIB is responsible for performing end-to-end collection activities for assigned customer accounts. This includes contacting customers, performing field visits, negotiating repayment agreements, and maintaining accurate documentation in line with bank policies. The role requires a combination of on-site engagement, administrative diligence, and compliance with regulatory and internal collection procedures.
Required skills
Debt collection and account recovery
Customer service and relationship management
Negotiation and conflict resolution
Financial counseling and payment restructuring
Field visit planning and execution
Documentation and reporting of field activities
Understanding of UAE banking regulations and Central Bank guidelines
Analytical skills to assess customer accounts and payment behavior
Effective communication and interpersonal skills
Complaint resolution and escalation management
Adherence to internal SOPs and collection policies
Key responsibilities
- Contact assigned past-due accounts via phone, email, fax, or field visits to ensure timely collection of payments.
- Perform monthly field visits to customer residences, workplaces, or other agreed locations, documenting outcomes and updating systems accordingly.
- Negotiate repayment arrangements with customers including settlements, rescheduling, restructuring, or re-aging of debts.
- Adhere to field visit plans provided by the Team Leader and maintain accurate records of all interactions and agreements.
- Send communications such as demand notices and legal notices in accordance with established guidelines.
- Address walk-in customer inquiries and complaints, providing solutions aligned with ADIB policies.
- Provide guidance and support to customers on managing payments and other financial services.
- Ensure all activities comply with ADIB’s Collection Unit Code of Conduct, internal SOPs, and UAE Central Bank regulations.
- Provide regular feedback and updates to Team Leaders and Collection Managers regarding customer accounts and field activities.
- Achieve assigned monthly collection targets and maintain quality standards for customer engagement.
Experience & skills
- Minimum 5 years of relevant experience in banking, debt collection, or financial services.
- Proven experience in collections, account recovery, or related roles is preferable.
- Good knowledge of UAE banking sector rules, Central Bank regulations, and compliance requirements.
- Excellent communication, negotiation, and analytical skills.
- Ability to perform field visits, document interactions, and maintain accurate records.
- Strong interpersonal skills to engage with diverse customers professionally and empathetically.
- Ability to follow established SOPs and ensure timely completion of all assigned tasks.