Job description

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is seeking an Application Support Engineer to join their Technical Support team. The role involves investigating, troubleshooting, and resolving technical issues reported by customers and merchants while maintaining high standards of service quality. Responsibilities include using SQL to query databases, analyze data, identify root causes, escalate complex problems to Engineering or Product teams, maintain ownership of escalated cases, and document all investigation steps and resolutions. The role requires collaboration with cross-functional teams, contributing to knowledge base content, and ensuring continuous improvement in system functionality and user experience. The position demands a proactive problem-solving mindset, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.