Job description

The Associate – Technology Support Specialist (On-site) at EY in Dubai plays a critical role within Enterprise Technology by enabling employees to work efficiently and securely through reliable, hands-on technology support. This role is specifically open to UAE Nationals as part of EY’s commitment to local talent development. The position involves on-site support for hardware, software, and end-user technologies in a dynamic, fast-paced environment. Responsibilities include deploying and configuring firm-standard devices, resolving incidents, supporting onboarding and offboarding processes, managing IT assets, and providing after-hours support when required. The specialist collaborates with multiple EY Technology teams, acts as remote hands for telecommunications and hosting teams, and ensures minimal disruption to business operations by proactively identifying and resolving technical issues. The role requires strong analytical and customer service skills, the ability to prioritize effectively, and the capacity to work across multiple technologies while maintaining high service standards.