Talabat
Account Manager, Restaurant and Vendor Partnerships
- Permanent
- Al Kuwait City, Kuwait
- Experience 2 - 5 yrs
Job expiry date: 09/12/2026
Job overview
Date posted
25/10/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
09/12/2026
Job description
Talabat connects restaurants and other vendors with customers ordering online, and the platform only works well when those partners do. This Account Manager role is listed in Kuwait City, although the body of the posting refers to Talabat (Qatar), and it is fully on-site. Day to day, you are the main point of contact for a portfolio of restaurant and vendor partners, helping them grow sales and stay satisfied. Sales, operational and engagement data point to where menu performance, pricing, promotions or delivery logistics can improve. Regular business reviews turn those findings into growth plans, from upsells and cross-promotions to better menu structure, images and delivery times. Marketing, Logistics and Operations teams step in when partners need help with onboarding, campaigns or issues. Commercial agreements need negotiating and renewing, and partners are held to service-level agreements on delivery quality and availability. Fluent Arabic is a must, along with 2+ years in account management, sales or partner success, ideally in food tech, FMCG or e-commerce.
Required skills
Key responsibilities
- Build long-term relationships with existing restaurant and vendor partners
- Retain partners through proactive communication, support and high service standards
- Advise partners with insights that support their growth on the platform
- Analyse sales, operational and engagement data to improve menu performance, pricing, promotions and delivery logistics
- Share actionable recommendations based on performance metrics
- Conduct regular business reviews on results, opportunities and growth plans
- Identify growth opportunities through upsells, cross-promotions and performance improvements
- Optimise partner content, including menu structure, images and delivery times, for better engagement and conversion
- Coordinate marketing campaigns and promotional offers to drive order volume
- Collaborate with Marketing, Logistics and Operations to resolve partner needs promptly
- Oversee smooth onboarding and campaign execution for assigned accounts
- Negotiate and renew commercial agreements with partners
- Ensure partners meet service-level agreements on delivery quality and availability
Experience & skills
- Bring 2+ years of experience in account management, sales or partner success
- Speak Arabic fluently
- Work comfortably with data dashboards and spreadsheets to analyse performance and generate insights
- Demonstrate strong communication, negotiation and interpersonal skills
- Show a customer-first focus on delivering value to partners
- Operate independently as a self-starter
- Offer experience in food tech, FMCG or e-commerce (a plus)