Job description

The Automation Customer Success Engineering (Security Lifecycle Management) role at IBM in Riyadh, Saudi Arabia is a client-facing technical sales engineering position within IBM Global Sales focused on designing viable client solutions using IBM’s security lifecycle management and broader technology portfolio. The role requires delivering technical proof points through demonstrations, Proof of Technology (POT), Proof of Concept (POC), workshops, solution design engagements, and Minimum Viable Products (MVPs) to clearly demonstrate product value. The engineer is responsible for driving customer adoption and expansion of IBM products by activating entitlements, conducting use-case workshops, and establishing measurable business outcomes with stakeholders. A core function includes developing structured success plans with deployment roadmaps, milestones, and outcome definitions to ensure effective product adoption and long-term customer value. The role demands deep understanding of client challenges, positioning the engineer as a trusted advisor for modernization, hybrid cloud transformation, AI adoption, and enterprise security lifecycle solutions. The position requires collaboration across IBM teams and external clients to remove technical blockers in sales opportunities, optimize solution design, and support end-to-end customer success journeys. It operates within IBM’s Global Markets and Global Sales organization, leveraging global expertise and local engagement to support enterprise digital transformation initiatives across industries, with a strong emphasis on innovation, cloud adoption, and AI-driven solutions.