Job description

The Duty Manager Line Maintenance at Etihad Airways in Abu Dhabi is responsible for overseeing aircraft line maintenance operations while maintaining full certification privileges under the General Civil Aviation Authority (GCAA) to certify aircraft as fit for service. The role involves deputizing for the Senior Manager Aircraft Maintenance (L&L) in their absence and acting as a key operational leader within the maintenance environment. The Duty Manager communicates directly with the Maintenance Control Center (MCC) controller or MCC Duty Manager regarding incoming aircraft defects and coordinates appropriate corrective actions with engineers. The position maintains continuous communication with on-site Field Support Engineers to ensure accurate feedback on both new and existing defects. Responsibilities include certifying maintenance tasks performed by self and others in accordance with approved aircraft maintenance data and authorization scope, ensuring proper documentation and paperwork completion according to company procedures, and verifying that aircraft effectivity and the latest maintenance data revisions are used prior to maintenance actions. The role coordinates and controls line maintenance shift operations, ensures compliance with company, airport, health and safety regulations, and organizes staffing levels to support daily operational schedules. The Duty Manager prepares accurate shift allocations with the Aircraft Maintenance Supervisor, ensuring appropriately certified personnel are assigned to aircraft types and critical maintenance tasks during ground time. Additional responsibilities include maintaining cleanliness and order in technical facilities such as GSE and tool store areas, managing the IT maintenance library to ensure updated revisions of documentation are used, promoting workplace discipline, and demonstrating professional conduct with internal and external customers. The position also oversees the implementation of the Safety Management System (SMS), conducts formal risk assessments for operational changes, ensures safe working conditions for employees, promotes safety awareness and quality work practices, manages incident responses to minimize injuries or operational loss, and ensures timely reporting according to airworthiness regulations. The Duty Manager also monitors the training currency of supervised staff to prevent certification expiry and supports employee involvement in the continuous development of Etihad’s safety culture. The role operates within a busy hub operations environment supporting Etihad Airways’ global flight network and contributes to maintaining operational reliability, safety, and regulatory compliance for aircraft maintenance activities.