Job description

The Clinic Manager / Unit In-Charge at HealthHub Clinics by Al-Futtaim Health in Dubai is responsible for leading and managing the overall operations, performance, and quality standards of a healthcare clinic as part of a multi-speciality healthcare network within the Al-Futtaim Group. The role is exclusively for UAE Nationals and involves full accountability for day-to-day clinic operations, ensuring safe, efficient, and high-quality patient care delivery. The Clinic Manager leads multidisciplinary teams of up to 40 staff members, manages staffing, rostering, attendance, and performance evaluation, and ensures optimal workforce deployment. The role includes managing clinic budgets, expenses, and revenue performance while driving operational efficiency and compliance with DHA regulations, healthcare laws, corporate policies, and accreditation standards such as Accreditation Canada requirements. The position oversees procurement, stock management, petty cash, and vendor coordination while ensuring smooth clinic supply chain operations. The Clinic Manager is responsible for monitoring patient flow, improving productivity, managing patient relations and complaints, and ensuring effective service recovery. The role works closely with physicians, medical directors, finance, quality, and corporate teams to ensure clinical excellence and operational effectiveness. Additionally, the position prepares operational, financial, and performance reports, leads quality improvement initiatives, ensures infection control and safety standards, and supports clinic launches and process improvement projects. The role requires strong leadership, healthcare operations knowledge, and the ability to manage KPIs, budgets, compliance, and patient experience within a regulated healthcare environment.