Fairmont Hotels Middle East
Residences Manager (Luxury Branded Residences – Russian Speaker)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 31/03/2026
Job overview
Date posted
14/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
31/03/2026
Job description
The Residences Manager at Raffles the Palm Dubai is responsible for the overall management and operational excellence of the Raffles Residences, ensuring a seamless, luxurious, and personalized experience for residents and owners. Reporting to the Hotel Manager, the role encompasses direct oversight of Resident Services, Owner Relations, Housekeeping, Engineering Coordination, Security, and all resident-facing touchpoints. The manager is accountable for supervising the residential team, maintaining brand standards, achieving KPIs related to service quality, response times, and resident engagement, as well as coordinating closely with internal hotel departments to guarantee consistent, high-quality service delivery. Key responsibilities include budget planning and cost control in coordination with the Hotel Manager and Finance Department, direct interaction with key residents and VIP guests, incident documentation and resolution, and fostering team engagement and motivation. The Residences Manager acts as a role model in delivering discreet, sophisticated, and highly personalized service, promoting the Raffles brand values, Code of Ethics, and culture of service excellence. Fluency in Russian and English is required, along with experience managing high-end residential operations and UHNW clientele.
Required skills
Key responsibilities
- Plan, direct, and oversee all operations of the Raffles Residences to achieve resident satisfaction, service excellence, asset upkeep, and operational performance.
- Manage and monitor the Residences budget in coordination with the Hotel Manager and Finance Department, ensuring cost control, efficient resource allocation, and adherence to Accor and Raffles guidelines.
- Lead and guide the Residence Services team, including Housekeeping, Maintenance, Security, and Concierge staff, to achieve KPIs for service quality, response times, and resident engagement.
- Ensure all resident communications—including check-in/check-out, concierge requests, and updates—adhere to Raffles standards and provide seamless, personalized experiences.
- Coordinate with internal hotel departments to guarantee consistent and high-quality service delivery for all residents, resolving operational challenges promptly.
- Personally welcome key residents and VIP guests, ensuring an elevated and bespoke experience while maintaining the highest standards of luxury service.
- Document all operational issues, resident feedback, and incidents, ensuring thorough follow-up, preventive actions, and continuous service improvement.
- Maintain a visible presence throughout the Residences, engaging with residents and colleagues to foster team spirit, promote resident satisfaction, and act as the first point of contact for service escalation.
- Embody and promote the Raffles brand values, Code of Ethics, and culture of service excellence through daily leadership and operational oversight.
- Analyze operational and financial data to optimize performance and efficiency while maintaining the highest levels of service quality and resident satisfaction.
Experience & skills
- Fluency in Russian (native or near-native) and excellent command of English for effective communication with residents, owners, teams, and vendors.
- Degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum 5 years of experience in luxury hospitality, branded residences, serviced residences, or high-end property management, ideally serving UHNW clientele.
- Proven experience in managing multicultural teams, supervising housekeeping, maintenance, security, and concierge operations within a luxury environment.
- Strong operational acumen and ability to deliver discreet, sophisticated, and highly personalized service aligned with luxury brand standards.
- Exceptional organizational, analytical, and problem-solving skills with meticulous attention to detail.
- Ability to analyze operational and financial data to optimize performance, efficiency, and resident satisfaction while maintaining brand consistency.
- Excellent interpersonal, diplomatic, and communication skills for handling residents, owners, vendors, and internal teams.
- High levels of discretion, confidentiality, and professional integrity in all resident and operational interactions.
- Flexible and adaptable approach, capable of responding to resident needs and operational challenges at any time.