The Cigna Group
SME Client Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 21/12/2025
Job overview
Date posted
06/11/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
21/12/2025
Job description
The SME Client Manager at Cigna Healthcare is responsible for managing and growing a portfolio of small and medium-sized enterprise (SME) clients across the GCC region. This role combines account management, client servicing, and business development responsibilities, focusing on customer retention, satisfaction, and profitability. The position requires an independent, proactive professional capable of anticipating client needs, resolving complex issues, and leading negotiations that align with company objectives. The SME Client Manager will serve as a trusted advisor to clients and brokers, providing strategic insight and ensuring seamless coordination between internal teams to deliver superior service. The role includes ownership of renewal processes, upsell opportunities, compliance alignment, and maintaining high data integrity in CRM systems. The position is eligible for performance-based sales incentive compensation and reports directly to the Head of SME Client Management. Ideal candidates will bring strong interpersonal and negotiation skills, a solid understanding of regional business dynamics, and a commitment to building long-term relationships that drive business excellence.
Required skills
Key responsibilities
- Manage a defined portfolio of SME clients across the GCC region, ensuring high satisfaction, retention, and renewal success.
- Lead annual renewal negotiations, balancing profitability with client relationship objectives.
- Conduct regular strategic reviews with brokers and clients to assess performance, retention rates, and business opportunities.
- Serve as the primary escalation point for non-routine or complex client issues, coordinating with cross-functional teams for resolution.
- Monitor client portfolios for compliance risks and ensure adherence to GCC regulatory requirements.
- Identify and execute cross-sell and upsell opportunities in collaboration with internal stakeholders to maximize client value.
- Maintain up-to-date and accurate client data within Salesforce, ensuring a minimum 98% accuracy rate.
- Develop strategic client engagement plans and proactively identify potential risks or churn indicators.
- Collaborate with internal business units (sales, operations, legal, and compliance) to deliver seamless service to clients and brokers.
- Track client interactions, feedback, and service outcomes to support continuous improvement initiatives.
- Prepare and present periodic reports on client portfolio performance and retention metrics to senior management.
Experience & skills
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related discipline; Master’s degree preferred.
- 5–8 years of experience in client management, account management, or B2B relationship management, preferably in health insurance or financial services.
- Strong understanding of GCC market dynamics and regulatory frameworks relevant to corporate insurance and benefits.
- Proficiency in CRM systems such as Salesforce, and Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Proven ability to negotiate renewals, manage client relationships, and drive customer satisfaction.
- Excellent communication, presentation, and stakeholder management skills with the ability to influence and collaborate effectively.
- Analytical and problem-solving skills with the ability to interpret data and translate insights into actionable strategies.
- Strong organizational skills and ability to manage multiple priorities and deadlines independently.
- Proactive, self-driven, and adaptable to a fast-paced and dynamic environment.
- Customer-centric mindset with a demonstrated ability to anticipate client needs and deliver value-added solutions.
