Job description

The Divisional Service Manager role is responsible for leading and growing service market share across Saudi Arabia’s installed base within a machinery or capital equipment manufacturing environment. The role owns full Service divisional P&L accountability, including labour revenue, margins, productivity, pricing, and financial performance optimization. It focuses on driving service growth, preventive maintenance programs, and structured service relationships to maximize uptime and aftermarket value for customers. The position defines divisional service strategy, standard operating procedures (SOPs), and alignment with OEM standards to ensure operational consistency and service excellence. The role oversees technician productivity, training programs, and capability development to enhance service delivery efficiency and workforce performance. It also ensures financial discipline across billing, pricing, and accounts receivable (AR) compliance while maintaining strong commercial governance. The Divisional Service Manager ensures compliance with ISO 9001 and ISO 14001 standards, manages audit processes, and closes audit findings to maintain certification readiness. The role requires experience in ISO-certified, audited environments and strong leadership in service operations within industrial or capital equipment sectors, ensuring profitability, operational efficiency, and long-term service growth across the installed base.