Lean Technologies
Principal Customer Success Manager – Remittance
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Job expiry date: 05/04/2026
Job overview
Date posted
19/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
05/04/2026
Job description
The Principal Customer Success Manager – Remittance at Lean is a senior commercial role responsible for owning and scaling the post-sale lifecycle of the company’s largest and most complex remittance customers across the UAE and KSA. This includes global remitters, payout platforms, stablecoin-enabled corridors, and high-volume money movement operators. The role partners closely with the Head of GTM – Remittance to translate go-to-market strategy into execution, ensuring customers activate successfully, scale consumption, expand into new products and corridors, and renew at high retention levels. The position carries direct ownership of account health, expansion revenue, and long-term strategic growth within one of Lean’s highest-consumption verticals. The role combines strategic account leadership, operational oversight of complex payment flows, regulatory awareness, and strong cross-functional influence across Product, Engineering, Sales, and Revenue Operations.
Required skills
Key responsibilities
- Own the full post-sale lifecycle of large remittance customers from onboarding to renewal and expansion
- Drive activation, consumption growth, multi-product expansion, and retention outcomes
- Partner with the Head of GTM – Remittance to define account strategies and prioritise high-impact expansion opportunities
- Identify and execute upsell and cross-sell opportunities across payments, instant withdrawals, stablecoin settlements, payout flows, and new corridors
- Lead complex onboarding processes for high-volume remittance use cases
- Ensure operational readiness across payout SLAs, settlement structures, liquidity management, treasury workflows, and compliance requirements
- Proactively manage risks related to volume spikes, liquidity shortfalls, fraud exposure, and regulatory changes
- Serve as the voice of remittance customers internally, influencing product roadmap and engineering priorities
- Collaborate with Product and Engineering teams to improve reliability, performance, and corridor-specific functionality
- Lead executive reviews (QBRs/WBRs) aligning Lean’s performance with customer KPIs, cost efficiencies, and growth objectives
- Build and maintain trusted relationships with founders, compliance leaders, treasury teams, and operations heads
- Partner cross-functionally with Account Executives, Sales Engineers, and RevOps on renewals, forecasting, and expansion tracking
- Contribute to vertical playbooks, best practices, and scalable Customer Success frameworks for the remittance segment
Experience & skills
- Direct experience managing remitters or high-volume money movement clients in a Customer Success or equivalent strategic account role
- Deep understanding of remittance economics, payout models, corridor structures, and margin drivers
- Strong knowledge of liquidity management, treasury operations, and settlement mechanics in cross-border payments
- Familiarity with stablecoin on/off-ramps, digital asset settlement flows, and hybrid fiat-crypto corridors
- Solid understanding of KYC, AML, fraud prevention, and regulatory compliance in financial services
- Senior-level experience managing enterprise or strategic accounts with significant revenue impact and operational complexity
- Commercial mindset with demonstrated ownership of renewals, expansion revenue, and retention targets
- Ability to engage credibly with C-suite executives, founders, and senior stakeholders
- Strong cross-functional influence across Product, Engineering, Sales, and Operations
- Structured, detail-oriented, and calm under pressure in high-throughput, high-volume environments
- Experience operating in regulated financial services environments; MENA exposure is advantageous
- Ability to translate GTM strategy into scalable post-sale execution within a multi-product infrastructure company