Job description

The Fulfillment & Logistics Senior Manager (KSA) at Opontia is responsible for developing and managing comprehensive e-commerce logistics operations including warehousing, order fulfillment, marketplace replenishment, last-mile delivery, and reverse logistics. Based in Riyadh, the role is integral to the operational integration of newly acquired e-commerce brands in Saudi Arabia. The position involves sourcing and managing logistics partners, ensuring compliance with SOPs and SLAs, optimizing performance metrics like SLA fulfillment, delivery lead times, and return rates. The role demands frequent cost/benefit and operational assessments, governance leadership, and data-driven decision-making. The manager will also conduct due diligence on prospective brands and lead cross-functional projects involving acquisitions, tech, finance, and brand management. This leadership role includes building and managing a high-performing team of logistics professionals, handling performance reviews, and driving continuous improvements in efficiency and customer satisfaction across all fulfillment and logistics processes.