Job description

The Senior Specialist – Business Analysis role in the United Arab Emirates supports the organization’s digital transformation initiatives as the business continues to expand its operations, product portfolio, and distribution footprint across multiple markets. This position plays a critical role in mapping end-to-end business processes, identifying opportunities for operational improvement, and enabling the successful implementation of digital technology initiatives. The role focuses on analyzing existing business workflows, identifying activities that can be transitioned to offshore teams, and supporting the smooth transition of operational processes to enhance scalability and efficiency. Working closely with cross-functional teams including Sales, Supply Chain, Finance, Plant Operations, and Information Technology, the Senior Business Analyst ensures that digital solutions enhance operational performance, customer service levels, and sales execution capabilities while supporting data-driven decision-making across the organization. The role involves collaborating with digital product teams, UX designers, and agile delivery teams to define functional and technical requirements for digital platforms such as mobile applications, websites, and customer portals. The specialist is responsible for developing detailed documentation including user stories, epics, features, and acceptance criteria to guide development teams throughout the product lifecycle. In addition, the role supports performance measurement and product optimization by leveraging digital analytics tools and interpreting business data to assess the impact of technology initiatives. Through strong stakeholder engagement and technical understanding of modern digital architectures, the Senior Specialist contributes to building scalable digital products and improving business processes across the organization.