Red Sea Global
Senior Manager - Quality and Assurance (Mobility Operations)
- Permanent
- Riyadh, Saudi Arabia
- Experience 10 - 15 yrs
Job expiry date: 28/02/2026
Job overview
Date posted
14/01/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 30,000 - 40,000 per month
Compensation
Comprehensive package + relocation
Experience
10 - 15 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
28/02/2026
Job description
The Senior Manager - Quality and Assurance is responsible for managing the implementation of Quality policies, standard operating procedures, and assurance programs across Mobility operations to ensure alignment with Red Sea Global (RSG) corporate requirements, local regulations, and international standards. The role oversees all aspects of the Quality Assurance Program, including Quality Management, Health, Safety & Environment, Risk Management, and Business Resilience, ensuring service delivery meets customer expectations and guest experience objectives. The position supports international standard certifications, including ISO accreditation, establishes and maintains document control systems, and implements auditing, compliance controls, and quality reporting frameworks. The role involves monitoring quality KPIs, supporting incident and accident investigations, performing root cause analysis, managing quality inspections and audits, supporting statutory training compliance, and advising operational teams on quality matters. The Senior Manager contributes to budgeting, policy development, dashboard reporting, continuous improvement initiatives, and the promotion of safe workplace practices while ensuring adherence to local regulatory requirements, international standards, and best practices within transportation and mobility operations.
Required skills
Key responsibilities
- Translate quality assurance strategy into operational business plans and monitor execution to achieve functional and corporate objectives
- Support implementation of annual business plans, targets, and the Quality Assurance strategic agenda aligned with RSG and Mobility vision
- Contribute to preparation and monitoring of the Quality Assurance functional budget and financial performance
- Manage implementation of Quality policies, procedures, and assurance programs aligned with international standards and RSG Management Systems
- Support obtaining and maintaining international standard certifications including ISO accreditation
- Oversee Quality Management, Health, Safety & Environment, Risk Management, and Business Resilience within Mobility operations
- Establish and maintain document control libraries and systems to support ISO certification requirements
- Monitor quality KPIs and assess effectiveness and efficiency of service delivery objectives
- Support operations teams in investigating customer complaints, risks, incidents, and accidents and recommend corrective actions
- Conduct quality inspections, scheduled audits, and quality meetings in line with audit programs
- Develop, review, and implement Quality Plans, procedures, and compliance documentation
- Establish auditing, compliance controls, and quality reporting to evidence continual improvement
- Support quality training, awareness programs, and statutory compliance requirements
- Assist senior management in meeting site quality requirements and regulatory compliance
- Develop operational dashboards measuring performance, customer feedback, quality improvements, and financial indicators
- Promote continuous improvement culture across operations and customer interfaces
- Ensure adherence to company policies, procedures, governance requirements, and local regulations
Experience & skills
- Minimum of 10 years of practical experience in quality assurance roles
- Degree or Diploma in Quality or related allied field
- Strong knowledge of quality management systems, ISO standards, and international best practices
- Internal Auditor or Lead Auditor certification and Six Sigma qualification or accreditation
- Experience supporting major programs and large-scale development projects
- Knowledge of local regulatory requirements and international quality standards
- Ability to conduct incident investigations, root cause analysis, and quality trend reporting
- Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and MS Visio
- Full-time availability for on-site role based at Amaala site