Gulf Air
Lounge Leader
- Permanent
- Manama, Bahrain
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 02/06/2025
Job overview
Date posted
18/04/2025
Location
Manama, Bahrain
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
02/06/2025
Job description
Ensures complete guest satisfaction throughout the lounge. Inspires lounge Ambassadors and Associates to deliver high levels of guest service. Ensures a spotless, picture-perfect appearance throughout the lounge and public areas.
Required skills
hospitality management
team leadership
floor operations
service monitoring
housekeeping coordination
f b stewarding
guest orientation
vip service management
problem solving
travel disruption handling
standards compliance
pre service briefings
coaching
performance feedback
luxury service
presentation technique
computer proficiency
ms word
ms excel
guest experience management
Key responsibilities
- Reviews the dayâs arrivals of VIP and First-Class guests
- Notes special requests/requirements/flight departure detail
- Liaise with airline call centers.
- Problem solves travel issues for guests, e.g. flight cancellations, disruptions
- Provides personalized lounge orientations to VIPâs
- Connects and gives recognition to all VIPâs and First-Class guests to make them feel special
- Engages with warmth and openness with guests â stays fully present.
- Monitors service levels throughout the lounge
- Directs the floor housekeeping and F&B stewarding teams as necessary
- Conducts standards checks throughout the lounge
- Leads, coaches, motivates the lounge team
- Delivers lounge pre-service briefings that inspire commitment
- Leads by example, is a strong role model for interpersonal performance standards
- Gives feedback to the lounge team to encourage superior performance
- Conducting regular coaching and feedback sessions to improve the performances of the team
Experience & skills
- Bachelorâs degree OR Diploma in hospitality & hotel management, OR travel & tourism management.
- 3 years minimum work experience within a luxury hotel or high-end restaurants.
- Must have experience in leading large teams with financial and management responsibilities.
- Must have excellent English language communication skills and both verbal and written presentation technique.
- Proficient in Computers and related programs (Word, MS Office, Excel)
