Transguard Group
Assistant Operations Manager - Security Services Aviation
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 25/04/2026
Job overview
Date posted
11/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Assistant Operations Manager - Security Services Aviation position within Transguard Protection Services Security Services Aviation Team is responsible for managing and operating a designated subsection of the TGSS division while ensuring the efficient execution of day-to-day security operations across aviation-related sites. Based at the company’s headquarters in Dubai Airport Freezone (DAFZA), the role supports operational management through direct engagement with customers, supervision of security staff activities, and coordination between site teams and senior management. The Assistant Operations Manager serves as a key operational bridge between the central management team and on-site security personnel, ensuring consistent implementation of operational policies, company procedures, and service delivery standards. The role involves managing a wide range of operational activities including client meetings, site visits, administrative management, operational reporting, and financial tasks such as invoicing and responding to financial queries from site-based teams. The position supports the daily activities of the Operations Center while maintaining compliance with operational standards, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Standard Operating Procedures (SOPs). Responsibilities include managing operational trackers and administrative systems such as Time and Attendance (T&A), payroll coordination, equipment audit trackers, and other operational documentation required for effective contract management. The Assistant Operations Manager works closely with the Security Operations Center (SOC) to support operational control processes, audit contract performance across client sites, and address operational issues through coordination with the SOC and contract management teams. The role also involves overseeing site teams to ensure all client requirements are met, conducting toolbox talks (TBT) at operational sites, ensuring supervisors and senior supervisors comply with operational standards, and maintaining complete documentation for disciplinary actions and incident reports. Financial responsibilities include supporting departmental budget oversight, identifying cost-saving opportunities through continuous improvement initiatives, and contributing to the achievement of departmental operational goals and productivity targets. The position requires maintaining strong customer service standards by responding to queries within defined timelines while striving to exceed client expectations. The role also involves driving TGSS vehicles during site visits and ensuring full compliance with UAE driving regulations. Additionally, the Assistant Operations Manager supports innovation and continuous improvement within security operations by identifying site-specific improvement opportunities, implementing continuous improvement initiatives, and ensuring operational performance targets are achieved. Transguard Group, established in 2001, is a leading provider of security services, facilities management, cash services, and staffing solutions across the UAE, serving clients through a large workforce and operational infrastructure that delivers flexible workforce and operational solutions across multiple industries.
Required skills
Key responsibilities
- Manage the day-to-day operations of the assigned subsection within the Transguard Protection Services Security Services Aviation division, ensuring effective coordination between headquarters management and site-based security teams.
- Conduct regular client meetings, site visits, and operational reviews while ensuring that all company procedures, operational requirements, and administrative responsibilities including invoicing and reporting are fulfilled.
- Serve as the operational bridge between management and site teams by supervising security personnel, addressing staff-related issues, and ensuring consistent delivery of high-quality aviation security services.
- Support financial oversight activities by maintaining continuous improvement logs that identify cost-saving opportunities, assisting with financial queries from site-based staff, and contributing to the achievement of departmental financial and operational goals.
- Ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Standard Operating Procedures (SOPs) by responding to operational and client queries in a timely manner and maintaining high customer service standards.
- Coordinate with the Security Operations Center (SOC) to support operational control processes, monitor contract performance across security sites, identify operational issues, and implement corrective actions in collaboration with the contract management team.
- Oversee site team performance by conducting operational inspections, ensuring supervisors and senior supervisors execute Toolbox Talks (TBT), verifying compliance with operational standards, and ensuring client service requirements are consistently met.
- Maintain and manage operational documentation including Time and Attendance (T&A) records, payroll coordination, equipment audit trackers, incident reports, and disciplinary records while supporting continuous improvement initiatives across security operations.
Experience & skills
- Possess a minimum of 5 years of relevant professional experience within security services, security operations management, or aviation security environments involving operational coordination and team supervision.
- Hold a Bachelor’s degree from a recognized academic institution as the required educational qualification for the operational management role.
- Demonstrate professional experience within the security services sector with exposure to security operations, contract performance management, and operational oversight of security personnel.
- Possess a valid UAE driving license and demonstrate the ability to conduct site visits, operational inspections, and client meetings while complying with UAE driving regulations.
- Demonstrate knowledge of operational performance frameworks including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Standard Operating Procedures (SOPs) used to manage service delivery in security operations.
- Show familiarity with administrative and operational management tools including Time and Attendance (T&A) systems, payroll administration processes, equipment audit tracking, and incident reporting procedures.
- Demonstrate the ability to coordinate with operational teams including the Security Operations Center (SOC), contract management teams, and site supervisors to manage security operations effectively.
- Possess experience supporting operational improvements and continuous improvement initiatives within security services environments to enhance operational efficiency, service quality, and client satisfaction.