Job description

The Store Manager at Sephora is responsible for leading and managing all aspects of store operations, driving sales, enhancing customer experience, and developing high-performing teams. The role requires overseeing retail operations, including daily store management, inventory control, visual merchandising, promotional events, and operational efficiency in alignment with company policies and best practices. The Store Manager drives strategic sales initiatives, budgeting, forecasting, and business planning to maximize revenue and profitability while continuously monitoring KPIs and market trends. The position demands engagement with clients to provide exceptional customer experiences, using Sephora's analytics tools to measure satisfaction and guide improvement. The manager ensures adherence to health and safety standards, manages floor leadership, coordinates with brand managers, and maintains operational compliance. Additionally, the role encompasses staff development, training, performance management, succession planning, and coaching to maintain a motivated and skilled workforce. The Store Manager also liaises with the Retail Manager and head office departments to analyze operational data, competitor activity, and market conditions to recommend business improvements, enhance product performance, and execute in-store promotional activities, ultimately delivering an addictive beauty experience and achieving commercial targets.