Job description

Each Virtual Relationship Manager in ADIB's Priority Direct team handles a portfolio of 400 to 1,000 customers through digital and virtual channels, and this Cluster Manager leads a group of them in Abu Dhabi. Supporting the Area Manager on regional objectives, you will allocate monthly portfolios, keep VRM and ARM headcount filled and set team KPIs. Coaching and regular performance reviews build VRM capability, with skill gaps addressed through targeted training. Daily productivity, turnaround times and CRM updates need close monitoring. Acquisition of Priority Banking customers is a key driver, as are upgrades of eligible Gold customers and qualified referrals for investment, takaful and other PB products. Sales pipelines and MBO goals are tracked monthly and quarterly. Escalated cases, service request ageing and complaints get resolved with Investment Advisors, Operations, Contact Center and Branch teams. ODD and Compliance cases must close within agreed TAT, and all operations follow Islamic Sharia requirements. Candidates need at least ten years of UAE banking experience, including sales or wealth advisory to priority or HNI customers and prior team leadership.