Job description

The VAS Field Officer at Edenred UAE is responsible for supporting value-added services delivery for payroll and financial inclusion initiatives, serving more than 6,000 businesses and over 2 million unbanked employees across the UAE. The role involves distributing payroll cards, collecting KYC documentation from authorized individuals, and ensuring compliance with mandatory regulatory requirements. The position includes onboarding cardholders to the C3Pay mobile app, educating users on product offerings such as money transfer, mobile recharge, and card services, and ensuring proper card usage. The VAS Field Officer delivers financial inclusion training sessions to onboard new users to the C3Pay platform and assist cardholders with day-to-day issues related to payroll cards and mobile application functionality. The role requires conducting remittance visits on salary days to assist cardholders in transferring money through the C3Pay app, executing marketing campaigns for product awareness, conducting award ceremonies at employee residences, and delivering fraud awareness training sessions. The position also includes corporate VAS training presentations for payroll and welfare teams, supporting financial empowerment initiatives, and promoting adoption of value-added services. The role requires demonstrable experience in banking products, proficiency in Microsoft Office, multilingual communication capabilities, and strong presentation and customer engagement skills while supporting Edenred’s financial inclusion mission for unbanked populations.