Job description

The role operates within Chalhoub Group, a hybrid luxury retailer in the Middle East with over seven decades of experience, managing a portfolio of owned brands and distribution and marketing for more than 400 international luxury names across fashion, beauty, jewellery, watches, eyewear, and art de vivre. The Specialist – E-tailers & E-commerce (Marketplaces) is responsible for owning and driving the marketplace e-commerce business in alignment with Dyson’s vision and mission, with full accountability for short- and long-term strategy, P&L, objectives, yearly strategic planning, and annual budgeting. The position involves close collaboration with Finance for sales forecasting and securing General Manager approval, implementing goals, policies, procedures, and standards to improve efficiency, and ensuring consistent brand purpose across all partner platforms. The role focuses on business development through scouting and evaluating new and emerging marketplaces, leading expansion discussions, negotiating commercial conditions including margins, animations, and exclusive deals, and securing alignment with brand General Managers and brand owners. It requires deep understanding of P&L cost drivers to deliver profitability, continuous monitoring of partner platforms to ensure content marketing adherence to brand standards, pricing alignment, optimized performance marketing and visual merchandising standards, and close coordination with the eCommerce Manager to test and evaluate marketplace user experience across technical structure, design, content, navigation, branding, performance, and functionality. The role demands rigorous performance management through partner reporting, analysis of web metrics, category performance, turnover, top- and worst-performing categories, and detailed management of e-commerce KPIs such as click through rate, conversion, spend, consumer path to purchase, consumer online searches, and creative analysis, enabling informed decisions on purchase order negotiations including SKU approval, quantities, and sizes.