The First Group
Manager – Lead & AI Transformation
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Job expiry date: 19/09/2025
Job overview
Date posted
05/08/2025
Location
Dubai, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Comprehensive package + relocation
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
19/09/2025
Job description
The First Group is seeking a dynamic Manager – Lead & AI Transformation to drive lead management strategy and spearhead AI innovation across business functions. The role combines deep CRM and data analytics knowledge with a passion for automation and digital transformation. As the lead on both foundational and emerging AI initiatives, you'll work cross-functionally to increase sales efficiency and introduce scalable, ethical AI use cases.
Required skills
lead lifecycle management
CRM platforms
lead segmentation
dialer campaign optimization
lead scoring
Power BI
Tableau
Excel
SQL
AI implementation
ChatGPT
Azure AI
predictive analytics
AI roadmap planning
automation tools
stakeholder collaboration
campaign automation
dashboard development
change management
data-driven decision making
Key responsibilities
- Own and manage the end-to-end lead lifecycle, including scoring, segmentation, and recycling.
- Analyze and enrich historical lead databases to improve contact and conversion rates.
- Monitor and optimize dialer campaigns to ensure balanced lead distribution and agent pacing.
- Build dashboards to track contact rates, ROI, conversions, and agent efficiency.
- Align with telesales and marketing teams on lead targeting and campaign performance.
- Automate lead routing, qualification, and prioritization using AI tools and models.
- Identify and implement AI use cases across departments such as forecasting and customer service.
- Develop a company-wide AI roadmap and lead proof-of-concept pilots.
- Drive AI adoption through change management, collaboration, and employee upskilling.
- Ensure secure, compliant, and ethical use of AI technologies.
Experience & skills
- Minimum 5 years of experience in BI, digital transformation, or analytics roles focused on sales/marketing.
- Proficiency with lead management platforms, CRM systems (Salesforce, MS Dynamics), and dialer tools.
- Advanced Excel and SQL skills with experience in visualization tools like Power BI or Tableau.
- Hands-on exposure to AI tools such as ChatGPT, Deep Seek, or Azure AI.
- Strong cross-functional stakeholder management skills.
- Demonstrated ability to solve problems with data, automation, and technology.
- Preferred: Real estate or telesales experience, project/change management certification, and experience in AI-led projects from ideation to scaling.
