Astrolabs
HR, PRO & GRO Operations Team Lead
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job overview
Date posted
21/04/2025
Location
Riyadh, Saudi Arabia
Compensation
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
05/06/2025
Job description
AstroLabs is the Gulfâs leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.
Required skills
operational leadership
process optimization
regulatory compliance
kpi development
client account management
service delivery
resource planning
crm systems
project management
team performance management
data analysis
automation implementation
customer journey optimization
client retention
governance adherence
subscription service management
Key responsibilities
- Optimize the efficiency of our post company setup operations and build scalable operations to fuel our growth.
- Continuously identify areas for improvement, put forward solutions, and drive process enhancement.
- Increase client retention through excellent delivery of HR, PRO & GRO services.
- Adhere to corporate governance requirements to ensure due accountability, transparency, administrative and regulatory compliance, and risk management.
- Establish KPIs, measure success, and analyze outputs to drive initiatives that consistently improve outcomes, such as optimizing resources and reducing delivery times.
- Leverage technology to automate repetitive tasks, streamline operations, and enhance productivity across teams.
- Ensure world-class client experience through excellent service delivery, engagement, communication and account management.
- Directly manage a set of VIP clients, delivering HR, PRO & GRO services to them on a monthly basis.
- Manage the team to ensure high levels of client satisfaction through prompt issue resolution and consistent value creation.
- Build and maintain strong relationships with key clients, acting as a trusted advisor and ensuring long-term client retention and success.
- Manage client escalations.
- Work with Sales, Finance, and Product teams to optimize for customer journey and commercial impact, and ensure alignment with company goals.
- Lead a team of Account Managers and Client Relations Associates delivering HR, PRO & GRO services.
- Ensure the team is equipped with the necessary skills and tools to perform their roles effectively, managing team performance and development.
- Lead, motivate, and develop the team, providing guidance, mentoring, learning sessions, and fostering a culture of continuous improvement and high output.
- Lead on performance management and establish individual KPIs to ensure success of team members and the unit.
Experience & skills
- 5+ Years in Operational Leadership and 8+ of work experience overall.
- Operations experience in a service environment is required, ideally with past experience in both project/one-time services and subscription models.
- Technical degree, or operations, process or project management certifications.
- Proven record of driving operational efficiencies.
- Experience leading a team, implementing high output management practices, and fostering a culture of accountability.
- Skilled at leveraging data and technology to optimize processes, drive automation, and produce insightful reports for decision-making.
- Proficiency in operational tools and CRM systems.
- Committed to exceeding client expectations with a strong understanding of service excellence in complex, multi-step processes.
- Youâre based in KSA or willing to relocate.
- Youâre an Arabic speaker.
