Red Sea Global
Assistant Manager – Ground Services
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 30/09/2025
Job overview
Date posted
16/08/2025
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
30/09/2025
Job description
The Assistant Manager – Ground Services is responsible for supporting the Senior Manager in overseeing safe, compliant, and efficient ground handling operations at Red Sea Air Services Company, in line with GACAR Part 151 and international standards (IATA IGOM & AHM). This role serves as the focal point for operational control, managing daily aircraft movements (arrivals, turnarounds, departures), resource allocation, disruption response, and cross-functional coordination across ramp, baggage, passenger services, and surface transport. The position emphasizes strict adherence to safety, quality, and regulatory standards while ensuring 98% OTP (on-time performance) and maintaining service excellence.
Required skills
Key responsibilities
- Support the execution of certified ground handling services per GACAR Part 151 and internal operations manuals.
- Monitor and manage real-time aircraft ground operations including arrivals, turnarounds, and departures.
- Allocate manpower, ground service equipment (GSE), and resources in line with daily operational plans.
- Coordinate ramp, baggage, passenger services, and surface transport to ensure seamless ground handling.
- Enforce safety procedures, apron discipline, and compliance with regulatory and internal safety policies.
- Act as operational control focal point during service disruptions, activating contingency measures.
- Oversee documentation of operational incidents and ensure compliance with §151.117 reporting requirements.
- Support training delivery and ensure staff recurrent certification compliance.
- Represent operations in audits, safety, and quality reviews.
- Ensure 98% OTP for all handled flights through proactive coordination and preplanning.
- Ensure 100% adherence to SOPs, GACA regulations, and safety standards during audits/inspections.
- Develop workflows and contingency plans for disruptions (equipment failure, staff shortages, weather delays).
- Lead or support incident response, ensuring corrective action is implemented within 5 working days.
- Coordinate with Passenger Services to maintain ≥90% passenger satisfaction score across all touchpoints.
- Maintain operational dashboards tracking flights, staffing, GSE availability, and passenger flows.
- Conduct compliance checks, audits, and performance reviews to drive process improvements.
- Prepare monthly performance reports analyzing OTP, delays, equipment utilization, and staffing efficiency.
- Ensure staff remain current and qualified as per training matrix and GACAR §151.73 requirements.
Experience & skills
- Bachelor’s degree in Aviation Management, Airport Operations, or related field (preferred).
- Minimum age: 28 years.
- 5+ years of progressive experience in airport/ground operations with 2+ years in supervisory or control center roles.
- Experience in ground handling operations, FBO operations, or boutique terminals preferred.
- Strong knowledge of GACAR Part 151, IATA IGOM/AHM standards, and apron safety protocols.
- Proficiency in load control, aircraft turnarounds, and irregular operations response.
- Excellent English communication; Arabic proficiency is an advantage.
- Computer literacy (MS Word, Excel, PowerPoint).
- Strong leadership, problem-solving, and decision-making skills.
- Ability to work shifts, weekends, and holidays.
- Customer service focus and ability to handle sensitive/confidential issues with discretion.
- Knowledge of health, safety, and security obligations in aviation operations.
- Willingness to travel outstation when required.
