Job description

The Junior Account Manager (Logistics & Last-Mile Delivery) role at Shipa Delivery in Dubai, United Arab Emirates is an on-site position responsible for managing client relationships and supporting revenue growth within the company’s technology-driven logistics platform. Shipa Delivery operates an online platform that connects businesses and consumers with a network of delivery assets and services through mobile applications and online business dashboards. The platform supports parcel collection within one hour and provides multiple delivery options including on-demand, same-day, next-day, and cross-border delivery services across the GCC. The company’s technology stack includes real-time parcel tracking using GPS and integrated solutions designed to streamline last-mile logistics operations and automate delivery management for business clients. The Junior Account Manager acts as a trusted advisor to clients by providing strategic guidance on operational and product-related matters related to logistics and last-mile delivery solutions. The role focuses on building long-term customer relationships, expanding partnerships with existing clients, and identifying opportunities for revenue growth through improved delivery operations and logistics solutions. Responsibilities include analyzing customer performance metrics to support business growth, maintaining continuous engagement with clients, and proposing solutions aligned with their operational needs and delivery objectives. The role requires close collaboration with cross-functional teams including sales, technical, and operational teams to deliver integrated logistics solutions and ensure service delivery aligned with customer requirements. The Junior Account Manager serves as the communication link between key clients and internal teams, managing client expectations, resolving operational issues, and handling complaints efficiently. Additional responsibilities include preparing regular progress reports and forecasts using accurate account metrics, managing projects designed to support new client onboarding, and ensuring the successful implementation of delivery solutions within Shipa Delivery’s platform ecosystem. The position requires familiarity with CRM systems, proficiency in MS Office tools for reporting and analysis, and experience in Customer Relationship Management within e-commerce or e-fulfillment environments. Fluency in Arabic and English is required to support client communication and account management across regional markets.