Job description

The Relationship Manager – Small Business Finance role is responsible for developing, managing, and maintaining business relationships with Small Business Finance (SBF) clients in Dubai to fulfill their banking and financing requirements. The role focuses on enhancing customer relationships through regular planned meetings, maintaining strong business engagement, identifying cross-sell opportunities, and improving service quality. The position is accountable for driving revenue, managing expenses, contributing to net income growth, and overseeing asset performance within the SBF portfolio. Key performance dimensions include consumer satisfaction, loan and financing repayment performance, delinquency rates, customer retention, substantiated complaints, and adherence to regulatory requirements, best practices guidelines, and codes of conduct. The role also monitors the number of valid customer complaints, percentage of delinquent customers, and customer exits due to financial crime compliance reasons. The position requires strong knowledge of ADIB’s Business Banking products and services, operational policies and procedures, credit analysis and appraisal techniques, UAE banking regulations and risks, Anti-Money Laundering regulations issued by the UAE Central Bank and other regulatory authorities, competitor awareness within the local market, service standards, cross-selling practices, and effective use of computer systems to manage client relationships and portfolio performance.