
Accor
Residences Manager (Russian Speaker)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 15/03/2026
Job overview
Date posted
29/01/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Residences Manager reports directly to the Hotel Manager and is responsible for the overall operational management of Raffles Residences at Raffles the Palm Dubai, a five-star luxury hotel located on the western crescent of Palm Jumeirah. The role encompasses full accountability for Resident Services, Owner Relations, Housekeeping operations, Engineering Coordination, Security liaison, and all resident-facing operational touchpoints. The position requires supervising and guiding the residential services team while managing day-to-day residential operations to ensure the highest standards of luxury service delivery, brand consistency, asset upkeep, and operational performance in alignment with Accor and Raffles standards. The role includes responsibility for resident satisfaction, personalized and discreet service delivery, coordination with internal hotel departments, and maintaining seamless integration between residential and hotel services. The Residences Manager supports and manages the annual budgeting process for the Residences, ensures operational expenses are within defined guidelines, and exercises cost control and efficient resource management in coordination with the Hotel Manager and Finance Department. The role demands active leadership in monitoring and achieving KPIs related to service quality, response times, and resident engagement, while documenting operational issues, resident feedback, and incidents with thorough follow-up and preventative measures. The position requires a strong understanding of luxury branded residences, UHNW clientele expectations, and the delivery of bespoke experiences, including personally welcoming key residents and VIP guests. The role embodies and promotes Raffles brand values, the Accor Code of Ethics, and a culture of service excellence while maintaining discretion, confidentiality, and professional integrity within a high-end luxury environment.
Required skills
Key responsibilities
- Plan, direct, and oversee all residential operations to achieve objectives related to resident satisfaction, service excellence, asset upkeep, brand consistency, and overall operational performance
- Support and participate in the annual budgeting process for the Residences while ensuring all operational expenses comply with Accor and Raffles financial guidelines
- Manage the Residences budget in coordination with the Hotel Manager and Finance Department, ensuring effective cost control and efficient resource utilization
- Lead, guide, and supervise the Residence Services team including Housekeeping, Maintenance, Security, and Concierge to achieve defined KPIs such as service quality, response times, and resident engagement
- Ensure all resident communications including check-in, check-out, concierge requests, and resident updates adhere strictly to Raffles standards and deliver a seamless, personalized experience
- Coordinate closely with internal hotel departments to guarantee consistent, high-quality service delivery across all resident-facing operations
- Personally welcome key residents and VIP guests, ensuring elevated, bespoke, and personalized service experiences
- Document all operational issues, resident feedback, and incidents while ensuring thorough follow-up actions and implementation of preventative measures
- Maintain a visible and active presence throughout the Residences to engage with residents and colleagues, foster team spirit, and ensure ongoing resident satisfaction
- Embody, promote, and enforce Raffles brand values, Accor Code of Ethics, and a culture of service excellence across all residential operations
Experience & skills
- Demonstrate fluency in Russian at a native or near-native level and maintain an excellent command of English for resident interaction, owner communication, operational coordination, and reporting
- Hold a degree in Hospitality Management, Business Administration, or a related field as a preferred educational background supporting luxury hospitality and residential operations
- Possess a minimum of 5 years of professional experience within luxury hospitality, branded residences, serviced residences, or high-end property management environments
- Demonstrate proven experience managing resident services, maintenance coordination, and residential operations within a luxury or UHNW client-focused setting
- Exhibit a strong understanding of luxury branded residences operations, resident satisfaction drivers, and service excellence standards
- Show experience working with and managing multicultural teams while maintaining high service standards and brand consistency
- Demonstrate capability in managing operational and financial data to support cost control, budgeting, and performance optimization
- Maintain discretion, confidentiality, and professional integrity while handling sensitive resident, owner, and operational matters
- Demonstrate flexibility and adaptability to respond to resident needs, VIP expectations, and operational challenges at any time