Job description

The Residences Manager reports directly to the Hotel Manager and is responsible for the overall operational management of Raffles Residences at Raffles the Palm Dubai, a five-star luxury hotel located on the western crescent of Palm Jumeirah. The role encompasses full accountability for Resident Services, Owner Relations, Housekeeping operations, Engineering Coordination, Security liaison, and all resident-facing operational touchpoints. The position requires supervising and guiding the residential services team while managing day-to-day residential operations to ensure the highest standards of luxury service delivery, brand consistency, asset upkeep, and operational performance in alignment with Accor and Raffles standards. The role includes responsibility for resident satisfaction, personalized and discreet service delivery, coordination with internal hotel departments, and maintaining seamless integration between residential and hotel services. The Residences Manager supports and manages the annual budgeting process for the Residences, ensures operational expenses are within defined guidelines, and exercises cost control and efficient resource management in coordination with the Hotel Manager and Finance Department. The role demands active leadership in monitoring and achieving KPIs related to service quality, response times, and resident engagement, while documenting operational issues, resident feedback, and incidents with thorough follow-up and preventative measures. The position requires a strong understanding of luxury branded residences, UHNW clientele expectations, and the delivery of bespoke experiences, including personally welcoming key residents and VIP guests. The role embodies and promotes Raffles brand values, the Accor Code of Ethics, and a culture of service excellence while maintaining discretion, confidentiality, and professional integrity within a high-end luxury environment.