Job description

The Learning & Development Manager – Aftersales at Al-Futtaim Automotive in Dubai is responsible for leading non-technical learning and development initiatives across Aftersales teams within automotive dealerships. The role focuses on enhancing professional, leadership, commercial capability, and customer experience skills to drive business performance, maintain brand standards, and elevate customer satisfaction. The position involves designing and deploying blended, digital, and experiential learning programs aligned with Aftersales strategy, operational priorities, and employee career paths. The role partners with Aftersales leadership, HR Business Partners, and brand teams to identify capability gaps, implement targeted development interventions, and embed a coaching culture. Responsibilities include overseeing learning governance, managing scheduling, attendance tracking, LMS data integrity, measuring learning effectiveness using KPIs and evaluation frameworks, and driving continuous improvement. The manager also leads and develops L&D team members, supports Aftersales dealership operations including Service, Parts, Body & Paint, and ensures alignment with business outcomes and customer experience goals. The role requires expertise in digital learning platforms, LMS administration, adult learning methodologies, and strategic learning implementation within automotive aftersales environments.