Job description

The Operations Supervisor role is based in Dubai, United Arab Emirates, and operates within banking operations with a primary focus on payments and remittances. The role functions as an authorizer and checker for bulk fund transfers, CB UAEFTS transactions, and other operational activities. The position supports the department manager and department head to ensure the smooth, secure, and compliant functioning of departmental processes in line with agreed bank policies, procedures, and Central Bank regulations and guidelines. The role includes oversight of centralized operations covering inward and outward fund transfers such as salary payments, pension transfers, internal department transfers, and other centralized payment processes. The Operations Supervisor handles RPA BOT activities related to bulk payments, manages offshore activities supporting bulk payment processing, and oversees MIS activities related to bulk payments. Responsibilities include reviewing all transactions against day-end reports to ensure accuracy and genuineness, reporting significant exceptions or deviations to management, maintaining proper record storage and timely archival, verifying and approving transaction and account reconciliations, and ensuring corrective action on outstanding items. The role actively supports operational risk management through participation in RCSA-GRC exercises, BCM activities including BIA, BCP, and call testing, and maintains high standards of operational controls in compliance with ADIB policies, procedures, guidelines, and standards. Additional responsibilities include handling customer disputes and inquiries, supporting automation initiatives through RPA-related projects, assisting with staff training and mentoring, and backing up the department head during absences while contributing to continuous improvement of operational efficiency.