Key responsibilities

• Provide technical expertise in driving the development of STC’s Corporate/Tech & Ops/Business strategy in consultation with other sectors.
• Advise on translating Corporate/Tech & Ops/Business strategy into goals, quantifiable targets and strategic initiatives to ensure that they are clear to all sectors across STC.
• Advise on the implementations of framework for carrying out internal/external strategic analysis, identifying scenarios, assessing options for way forward and formulates recommendations.
• Guide the development and implementation of competitive analysis, leveraging input from all sectors and market research agencies to be included as an input for strategy formulation.
• Provide expert support in scanning external environment and conducting meetings and discussions with internal and external telecom industry experts for collecting the latest trends and best practices.
• Develop processes/framework to maintain and continuously update strategy and goals to ensure its consistent alignment with STC’s long-term goals.
• Advise in devising effective action plans to address issues identified during analyses of complex business data and information.
• Advise in the documentation of reports pertaining customer and business level analysis, to ensure future access, when required.
• Advise in the articulation of different commercial strategies and in the ideation of new business opportunities, in order to increase STC’s profitability.
• Participate in identifying potential opportunities for the launch of new products/services by performing relevant data analysis and modelling.
• Advise in the creation of data mining architectures, coding standards, statistical reporting and data analysis methodologies.
• Act as an advisor, providing expertise on operational work processes, policies and compliance guidelines pertaining to Data Analysis & Reporting.
• Advise on the formulation of Data Analysis & Reporting initiatives and ensures communication and implementation of the same.
• Provide an ‘outside in’ perspective and ensures that a world class system encompassing all data and information analysis practices are adopted, instituted and complied with.
• Review work processes to identify potential areas of improvement and supervises their implementation.
• Provide recommendations, remedial actions and measures for course correction on specific complex escalations.
• Suggest remedial actions and measures for course correction on unresolved escalations.
• Analyse reports and metrics, identifying potential issues and undertaking preventive measures to mitigate relevant technical and operational risks.