Job description

The Universal Banker role at the BR-Dubai Hills Mall Branch focuses on delivering exceptional customer service within ADIB’s branch development concept by combining Helpdesk and Customer Relationship Officer (CRO) responsibilities. The role involves serving walk-in customers, addressing inquiries, resolving service issues, and proactively identifying customer needs to offer appropriate ADIB retail banking products and services. Core responsibilities span liability onboarding, covered cards, debit card inquiries, account-related services, SMS communications, police letters for returned cheques, dispute services, standing order setup, cancellation and amendments, funds and telex transfers, installment postponements, certificate and e-statement issuance, and end-to-end returned cheque and debit card/cheque book services. The Universal Banker must operate in full compliance with ADIB operational policies, UAE banking regulations, Central Bank of UAE regulations, and established service standards. Asset sales activities are expected to be nominal during 2025, with any targets or incentives to be discussed separately. The role is open exclusively to UAE Nationals and contributes directly to the operational efficiency, regulatory compliance, and customer satisfaction of the ADIB branch.