Emirates NBD
Director, Priority Banking Signature
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 13/11/2026
Job overview
Date posted
29/09/2026
Location
Dubai, United Arab Emirates
Salary
AED 50,000 - 60,000 per month
Compensation
Comprehensive package + relocation
Experience
10 - 15 yrs
Seniority
Director
Qualification
Bachelors degree
Expiration date
13/11/2026
Job description
Signature clients are the most valued part of Emirates NBD's Priority Banking (PRB) base, and this Dubai-based Director manages those key customer relationships, with Russian language a must. Close coordination with Customer Service teams keeps each client's experience smooth. The Priority Banking value proposition is shaped around changing client needs and market trends, with segment-specific offerings built alongside product, digital and analytics teams. Competitive positioning and client feedback show where the offer can stand apart, measured through uptake, satisfaction and Net Promoter Scores. KYC, AML and conduct risk controls are embedded in all unit activity, and exception reports, escalations and audit findings are reviewed and challenged. Processes are streamlined using data analytics to cut friction and errors, with IT and Operations aligned to front-line needs. Team capability grows through targeted learning plans, coaching and succession planning, with digital fluency encouraged throughout. Expect to bring a Bachelor's degree in Business or Finance, ideally a Master's, banking certifications such as IBF Advanced or Chartered Banker, and fluent Russian.
Required skills
Key responsibilities
- Manage key Signature client relationships across the Priority Banking base
- Coordinate with Customer Service teams to keep the client experience smooth
- Refine the Priority Banking value proposition to meet evolving client needs and market trends
- Collaborate with product, digital and analytics teams on segment-specific offerings for acquisition and retention
- Evaluate competitive positioning and customer feedback to identify gaps and opportunities
- Champion digital tools and channels that differentiate the priority client experience
- Embed KYC, AML and conduct risk controls across all unit activities
- Partner with Compliance and Risk teams to identify and mitigate emerging risks
- Review and challenge exception reports, escalations and audit findings
- Lead the streamlining of end-to-end processes to reduce errors and improve efficiency
- Apply data analytics to identify bottlenecks and prioritise process improvements
- Align system enhancements with IT and Operations to meet front-line and regulatory needs
- Monitor service delivery metrics and escalate systemic issues
- Define targeted learning and development plans for the priority banking team
- Mentor team members to build a high-performance, client-centric culture
- Assess skill gaps and succession risks and recommend interventions
Experience & skills
- Speak Russian fluently (mandatory)
- Hold a Bachelor's degree in Business, Finance or a related field, with a Master's preferred
- Possess relevant banking certifications such as IBF Advanced, Chartered Banker or equivalent
- Pursue ongoing professional development in digital banking, risk management or customer experience
- Demonstrate experience managing high-value priority or wealth client relationships
- Understand KYC, AML and conduct risk requirements
- Lead and develop client-facing teams