Job description

The Customer Project Manager leads the delivery of innovative external customer programs and projects that enhance customer programs and achieve business objectives. The role manages project scope, resources, timelines, risks, and success metrics while maintaining customer satisfaction and optimizing budget and quality. Responsibilities include conducting end-to-end project planning with risk and opportunity management, assigning tasks and overseeing project team resources, maintaining strong relationships with customers and stakeholders with clear communication of expectations and progress, and driving improvement initiatives to enhance project gross margin and identify upselling and cross-selling opportunities. The position implements and adapts processes that adhere to health and safety regulations, mentors project team members, and contributes feedback from the field to inform go-to-market strategies and product development in a dynamic environment that values collaboration, cultural diversity, proactive problem-solving, and independent thinking.