Job description

The Senior Specialist – Operations role within the Sports and Entertainment District (ADRENA) supports the planning, coordination, and execution of daily operations and special projects across entertainment and attraction assets. The position ensures operational readiness, adherence to standard operating procedures, and continuous improvement of guest services and attraction efficiency. The role works closely with guest services, attractions, and support units to coordinate cross-functional activities, monitor performance, and maintain compliance with safety, quality, and service standards. The position contributes to data collection, reporting, KPI analysis, seasonal and special event execution, staff scheduling inputs, capacity planning, onboarding, training, and operational communications between field teams and leadership to support smooth, efficient, and high-quality asset operations.