Kempinski Hotels
Outlet Manager – Luxury Hotel F&B Operations
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 07/05/2026
Job overview
Date posted
23/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
07/05/2026
Job description
The Outlet Manager is responsible for delivering exceptional guest experiences by managing the service team and coordinating closely with the culinary team. This role ensures that the outlet operates according to luxury standards, maintains high service and product quality, and drives business growth through operational excellence, upselling, and market engagement. The Outlet Manager also fosters a culture of continuous learning, innovation, and adherence to hospitality best practices.
Required skills
Team leadership and staff management
Guest service excellence
F&B operations management
Outlet concept implementation
POS system operations
Upselling and revenue generation
Service quality and standards enforcement
Training and talent development
Cross-functional collaboration with culinary teams
Safety, hygiene, and HACCP compliance
Market awareness and competitor analysis
Innovation and process improvement
Communication skills (English required)
Customer relationship management
Multitasking and operational coordination
Key responsibilities
- Lead and supervise the service team to deliver professional and courteous service at all times
- Ensure cleanliness, organization, and operational readiness of the outlet and surrounding areas
- Maintain high quality of products and services offered in the outlet
- Train employees on the outlet concept, menu items, and service standards
- Drive revenue through upselling and identification of business opportunities
- Foster innovation by collecting and communicating new ideas to department heads
- Support talent development initiatives, including training, feedback, and multi-tasking assignments
- Ensure compliance with hotel policies, fire, safety, and hygiene regulations including HACCP
- Operate POS systems effectively and oversee transactional accuracy
- Stay aware of local restaurant scene and gastronomic trends to position the outlet competitively
Experience & skills
- 2–3 years’ experience in a similar managerial role within the F&B sector
- Experience in luxury, five-star international hotels
- Strong English communication skills; additional languages are a plus
- Prior experience in Italian or fine-dining restaurants preferred
- Proven ability to lead, train, and develop service teams
- Knowledge of POS systems and operational workflow in luxury hospitality
- Understanding of safety, hygiene, and HACCP compliance requirements
- Strong guest service orientation and business acumen