Marriott International MENA
Cluster Sales Manager
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 29/04/2026
Job overview
Date posted
15/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Salary + Commission/Bonus
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
29/04/2026
Job description
Responsible for proactively managing and growing group and catering sales opportunities across the property, ensuring revenue maximization, exceptional customer experiences, and seamless coordination with operations and Event Management teams. The role focuses on building strong client relationships, developing new business, and enhancing the property’s market share in group and catering segments. The Cluster Sales Manager serves as a key link between the property and external clients while maintaining adherence to brand standards, operational procedures, and Marriott’s service philosophy. Through strategic selling, meticulous follow-up, and operational support, the role ensures client satisfaction, loyalty, and repeat business opportunities.
Required skills
Key responsibilities
- Identify and actively solicit new group and catering business to achieve personal and property revenue goals
- Analyze market conditions, competitor activity, and property needs to close high-value opportunities
- Manage incoming group/catering requests outside the Event Booking Center’s scope, using negotiation and creative selling skills to secure contracts
- Provide operational support for booked business, including proposals, contracts, and customer correspondence
- Deliver exceptional customer service to grow account share and foster client loyalty throughout the event lifecycle
- Partner with Event Management and Operations teams to exceed client expectations during events and programs
- Conduct pre- and post-event meetings, site inspections, and follow-ups to gather feedback and improve service delivery
- Build and maintain strong relationships with internal stakeholders, off-property sales channels, and community partners
- Participate in networking events, FAM trips, and trade shows to promote the property and expand the client base
- Ensure compliance with brand standards, customer service policies, and daily operational procedures
Experience & skills
- High School Diploma or GED; alternatively, a 2-year degree in Business Administration, Marketing, Hotel & Restaurant Management, or related field
- 2+ years of experience in sales, marketing, guest services, or related hospitality roles; degree holders may qualify with minimal experience
- Proven ability to drive group and catering revenue through active selling and account management
- Strong understanding of hospitality market trends, competitor offerings, and customer needs
- Excellent communication, negotiation, and presentation skills
- Customer-focused mindset with demonstrated service excellence
- Ability to manage multiple accounts, events, and priorities simultaneously
- Strong organizational, analytical, and problem-solving skills
- Ability to collaborate effectively with internal teams, including Event Management and Operations
- Willingness to participate in site inspections, networking events, and off-property sales activities