Job description

Prospects seeing Lucidya's product isn't the goal of this Solution Consultant role, understanding how it fits into their world, workflows, and goals is what actually moves deals forward. Lucidya operates as an AI-native platform for customer experience intelligence built on proprietary NLU capabilities trained on millions of multilingual conversations, managing customer lifecycles autonomously from initial engagement through retention and growth, and this position sits at the intersection between customer problems and Lucidya's ability to solve them. You will develop a hands-on understanding of Lucidya's products and use cases, translating that knowledge into real-world customer solutions. Sales gets partnered with closely to uncover customer needs and design solutions addressing both technical and business challenges. Product demonstrations, workshops, and presentations get led to show prospects why Lucidya matters, not just how it works. Proof of Concepts get owned and executed end to end, giving customers tangible value before they commit to a purchase decision. Complex sales cycles receive support through detailed question handling and RFIs and RFPs answered with tools such as HubSpot, PowerPoint, and Excel, addressed with clarity and credibility throughout. Feedback, expectations, and gaps get communicated back to Product, Engineering, and Marketing, bridging customers and internal teams. Smooth handovers from pre-sales through onboarding and Customer Success round out the role, so customers start their journey with clarity and confidence.