Tabby
Account Management Executive
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 17/04/2026
Job overview
Date posted
03/03/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
17/04/2026
Job description
The Account Management Executive at Tabby manages a portfolio of enterprise merchant clients, driving product adoption, account growth, and long-term satisfaction. The role ensures merchants maximize the value of Tabby’s products and services while contributing to strategic initiatives that enhance operations, client experience, and business outcomes. The position works closely with internal teams across sales, product, marketing, tech, and operations to deliver impactful solutions, optimize account performance, and identify opportunities for upsell and cross-sell across the merchant portfolio.
Required skills
account management
client relationship management
sales and product adoption
upselling and cross-selling
strategic project contribution
data analysis and performance insights
e-commerce metrics understanding
cross-functional collaboration
problem-solving
communication skills
stakeholder management
project participation
multitasking
CRM tools proficiency
Key responsibilities
- Manage a portfolio of enterprise clients, building long-term relationships and understanding merchant business models and priorities.
- Drive adoption of Tabby products and services, including Tabby Capital and new offerings, identifying opportunities for upsell and cross-sell.
- Contribute to strategic initiatives and cross-functional projects such as product launches, operational improvements, and process optimizations.
- Monitor and analyze account performance, identifying trends, risks, and opportunities, and provide actionable recommendations for growth.
- Serve as the primary point of contact for merchants, resolving challenges proactively and coordinating with internal teams for scalable solutions.
- Collaborate with internal stakeholders in sales, marketing, product, technology, and operations to ensure successful execution across the merchant portfolio.
- Support onboarding and expansion of new solutions for merchants, ensuring clarity in positioning and smooth integration with their business.
- Provide insights and feedback to internal teams to improve product offerings and client experience.
Experience & skills
- Bachelor’s degree in Business, Marketing, or related discipline.
- Proven experience in account management, sales, or client-facing roles (experience with e-commerce merchants is a plus).
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent relationship-building, communication, and stakeholder management skills.
- Ability to manage multiple accounts and projects simultaneously while maintaining attention to detail.
- Proactive problem-solving mindset with the ability to take ownership of client challenges.
- Familiarity with metrics and KPIs relevant to e-commerce and merchant performance.
- Comfortable working in a fast-paced, dynamic environment with hybrid work flexibility.
- Interest in contributing to cross-functional strategic projects and company-wide initiatives.