Job description

The Assistant Store Manager (Retail Store Operations) in Dammam, Saudi Arabia is responsible for supporting the Store Manager in ensuring efficient and profitable retail store operations while maintaining the highest levels of customer service. The role focuses on supervising retail staff, ensuring they possess the necessary product knowledge and operational skills to maximize sales performance and deliver an exceptional customer experience. The Assistant Store Manager supports the implementation of company policies and retail operating procedures, ensuring strict adherence to brand standards and operational guidelines across the store. Responsibilities include maintaining up-to-date product knowledge, fashion trends, and brand directives to anticipate and respond to customer needs while minimizing stock loss. The role also involves ensuring visual merchandising standards are maintained in accordance with established VM standards and supporting the promotion of the company’s loyalty initiatives such as the Club Apparel Loyalty Program to drive repeat sales and customer retention. The Assistant Store Manager is responsible for daily store administration, including auditing store processes, managing retail staff rosters, overseeing leave and grievance handling, and maintaining operational discipline. In the absence of the Store Manager, the position assumes full end-to-end responsibility for store operations, ensuring smooth functioning of sales activities, security monitoring, and customer engagement. The role also requires coordination with the Store Manager and Area Manager by providing feedback regarding employee performance, product performance, and customer trends. Operating in a fast-paced retail environment, the Assistant Store Manager must ensure store security vigilance, maintain awareness of the group’s multiple retail brands for suggestive selling, and remain physically capable of performing operational tasks such as standing for extended periods and handling heavy lifting while ensuring efficient store performance and sales growth.