Job description

Jacobs is seeking a Senior Operations & Maintenance (O&M) Consultant – Water & Wastewater to join its Operations Management and Facility Services (OMFS) group within the People & Places (PPS) line of business, based in Abu Dhabi under a hybrid working model. The OMFS group delivers Operations & Maintenance (O&M), facilities management, and asset management services for state and local governments and private clients, operating as a dedicated service centre supporting the wider APACME business with industry leading O&M, tactical asset management and facility management solutions. This senior role focuses on delivering high-quality O&M advisory services, tactical asset management support, and operational improvement initiatives for major water and wastewater utilities, public agencies, and private sector clients across the Middle East. The consultant will drive development and implementation of O&M strategies, lead condition and criticality assessment activities including remaining-life calculations and decay forecasting, shape digital O&M solutions, and collaborate with multidisciplinary teams to deliver sustainable, efficient and compliant asset operations. The position requires strong expertise in water utility operations and maintenance, water and wastewater treatment technologies, equipment availability, reliability and maintainability improvement programs such as RCM, Root Cause Analysis and FMECA, DBO and EPCM contracting and delivery, Operational Readiness frameworks and activities, O&M training competency frameworks and delivery, O&M performance management systems and benchmarking, performance-based O&M contract management, business improvement processes and methodologies, International Infrastructure Management Manual (IIMM) processes, and CMMS/EAM systems with operations-focused implementation. The role includes developing O&M documents including commissioning documentation, supporting utility commissioning, implementing whole-of-life O&M frameworks, plans, procedures and processes, developing short- and long-term O&M strategies aligned with CAPEX/OPEX forecasts, analysing complex O&M data sets and performance trends, preparing O&M reports, cost estimates and staffing forecasts, and supporting business development and proposal preparation. The consultant will maintain 80–85% billable utilisation, conduct project follow-up reviews to ensure client satisfaction, support development of O&M mobility and digital applications, contribute to marketing and expansion of OMFS service offerings and training solutions, and strengthen Jacobs’ OMFS growth and service delivery across the ME region. The position requires regular travel within the Middle East and occasional international travel, regular client-site presence, close collaboration with APACME OMFS teams and global practice groups, and active involvement in developing new and existing client relationships. Demonstrated Middle East regional experience, professional/business level English, and strong MS Office skills including Word, Excel, PowerPoint, Visio, MS Project and Outlook are required, with desirable experience in PPP or large-scale DBO projects, full lifecycle infrastructure programs from design through operations and maintenance, consultancy and industry exposure, involvement in O&M or AM professional organisations, and Arabic language skills.