Job description

The role supports the administration, development, and maintenance of Flight Operations manuals, programs, and documentation, ensuring compliance with regulatory requirements and internal standards. Responsibilities include coordinating the revision of OM-A policies relating to weight and center of gravity, aircraft performance, ground handling, flight time limitations, dispatch, and flight planning in collaboration with SMEs across Flight Operations Engineering, Navigation Services, Electronic Flight Bag, Crew Scheduling and Planning, Flight Dispatch, and Airport Services. The specialist manages the Cold Weather Operations Program, including seasonal updates of the Cold Weather Operations Manual and Holdover Time Guidelines. Duties include preparing and coordinating Aircrew Notices and internal memos, supporting internal and external audits, implementing corrective and preventive actions, and conducting root cause analyses. The role proactively identifies discrepancies between Flight Operations manuals and aviation regulations, prepares compliance matrices, conducts gap analyses, and supports audit readiness for regulatory inspections and IOSA audits. It coordinates publication and revision of Flight Operations manuals with the Technical Author, supports regulatory compliance functions, liaises with the GCAA for approval processes, participates in Safety Action Group and Operational Risk Assessment meetings, monitors and responds to EFOS reports, and ensures consistency across interrelated operational manuals. The specialist also collaborates with Compliance Monitoring to secure document approvals according to governance processes.