Job description

The Assistant IT Manager at Fairmont The Red Sea is responsible for supporting the planning, operation, and continuous enhancement of hotel IT systems within a luxury and sustainable resort environment. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices. The position supports hotel operations by assisting with technical troubleshooting, system integrations, IT security policy implementation, backups, disaster recovery procedures, and vendor coordination. The Assistant IT Manager monitors system performance, escalates issues proactively, assists with system upgrades, testing, and pre-opening IT activities, and provides user access management, training, and support. The role also requires compliance with Accor IT standards, cybersecurity requirements, and local regulations, maintaining data protection, confidentiality, and information security. Candidates should have hotel IT experience, preferably in luxury or pre-opening projects, with strong knowledge of PMS, POS, networking, servers, and cybersecurity, as well as excellent communication and stakeholder management skills. The position demands regional experience, flexible hours, and alignment with ultra-luxury guest expectations.